Frequently Asked Question

(Docking Station)
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Q: The docking station is not being recognized by my laptop

A: Please verify the type of USB-C port your device has as not all ports can transfer data


Applied for following item(s): AUH-4010 / AUH-4020 / AUH-4030 / AUH-4040 / AUH-4050 / AUH-4060


Q: I get a disconnection message every couple of seconds when the docking station is plugged in

A: Defective chipset, please contact [email protected] for a replacement if under warranty


Applied for following item(s): AUH-4020


Q: My laptop won't display 3 monitors when I have all 3 connections plugged in

A: Your laptop needs to be able to support multiple displays, it will depend on your graphics card


Applied for following item(s): AUH-4040 / AUH-4050 / AUH-4060


Q: My mac can't display dual monitors

A: If you have an M1 or higher chipset, this will be an issue due to limitations of the chipset


Applied for following item(s): AUH-4040 / AUH-4050 / AUH-4060


Q: Can I use a 100W power adapter instead of the 65W adapter it comes with

A: It can support up to 100W


Applied for following item(s): AUH-4050


Q: Can this charge my laptop?

A: Yes using the PD port, it can deliver a charge to laptops


Applied for following item(s): AUH-4050 / AUH-4060